For any question, bug report, or assistance with your Sakani account, contact our support team. We respond within 48 business hours.
Contact us
Email us at support@getsakani.com. Please include your registered phone number, building name (if applicable), and a clear description of the issue.
Account & Sign-in
- Cannot receive OTP — check signal, then try again after one minute. If the issue persists, email support.
- Forgot which phone number you registered with — contact your building manager (BM) or email support with your unit details.
- Lost access to phone — email support with proof of ownership (Goshan / National ID).
Building Manager / Owner / Tenant / Guard
Each role has a different onboarding path. If you signed up as the wrong role, do not create a second account — email support to reassign your existing account.
Real Estate Developers
Developer accounts are managed separately from the mobile app. Visit getsakani.com/developers or email our partnership team at info@getsakani.com.
Delete your account
You can delete your account yourself in the app: open Settings, tap "Delete my account" and confirm. Your name, phone number and identity details are erased immediately and cannot be recovered. Payments and expenses already recorded in your building's financial record are kept as Jordanian accounting law requires, with your name removed from them. If you no longer have the app, email support@getsakani.com with the subject "Account deletion request" and the phone number you registered with; we process it within 10 business days.