Privacy Policy

1. Introduction

Sakani ("سكني") is a residential building management platform operated by Smart IT Buildings L.L.C., registered in Amman, Hashemite Kingdom of Jordan. This Privacy Policy describes how we collect, use, and protect personal information when you use the Sakani mobile application and associated services.

2. Data We Collect

We collect only the data required to operate the platform:

• Phone number — used for account authentication via OTP
• Full name — displayed in your profile and building directory
• Building and unit association — your membership record linking you to a property
• Occupation permit or Goshan photos — uploaded during identity verification
• Maintenance ticket photos — attachments you upload when submitting service requests
• Device push tokens — used to deliver in-app notifications to your device

3. Purpose of Processing

All collected data is used exclusively for residential building management operations, including: authenticating users, managing building memberships, processing maintenance requests, collecting service fees, and delivering platform notifications.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. The only external service that receives data is the Expo Push Notification Service, which receives your device push token solely to deliver notifications you have opted into. No other third-party data sharing occurs.

5. Data Retention

Your data is retained for the lifetime of your active account. Upon a deletion request, your personal data is permanently removed within 30 days. Financial ledger entries are retained as required by Jordanian law.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@getsakani.com. We will respond within 10 business days.

7. Children

Sakani is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

8. Security

We implement appropriate technical and organisational safeguards including: encryption of all data in transit via HTTPS/TLS, row-level security enforced at the database layer, and signed URLs with limited validity for all media access. No method of transmission over the internet is 100% secure, but we take every reasonable precaution.

9. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via a push notification to your registered device. Continued use of Sakani after notification constitutes acceptance of the updated policy.

10. Contact

Smart IT Buildings L.L.C. Amman, Hashemite Kingdom of Jordan Email: support@getsakani.com

11. Jurisdiction

This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Amman, Jordan.